Thanks for stopping by our shop! Here's where you can find answers to frequently asked questions. Please get in touch with us through the 'contact' page if you do not find the answer you're looking for here.
At this time, we only accept payment through debit cards and credit cards.
How long will it take my order to arrive?
We try to ship orders within 24 hours of the time your order is placed. Sometimes during shop openings it may take a little longer due to the influx of orders, but we try to stay on top of shipping and mail them out as soon as possible.
Orders typically take less than a week to arrive within the United States. International orders can take anywhere from 1-8 weeks, depending on where you are and the efficiency of your local post office. All orders are supplied with a tracking number that you will receive as soon as we've shipped it.
How are products shipped? How is shipping calculated?
Shipping within the U.S. is a flat rate of $5. This price is based on USPS shipping prices and the proper packaging used to protect your products!
International shipping is a flat rate of $25.
OHOAT is not responsible for duties, taxes, or custom fees. The buyer is responsible for any country restriction, duty tax, or any other fees collected.
Will you restock on this item?
A lot of the items we sell are not remade or restocked, this is due to the fact that items have to be manufactured in high quantities in order to be produced. To assure you get the item you want, please order when the item is available or during a preorder period (if noted).
I entered the wrong address and my package has already been shipped/delivered somewhere else, what do I do?
Please contact us ASAP if you entered inaccurate shipping info. If the package is still in our custody, you will be responsible for paying the shipping cost again ($5 national, $20 international) so we can pay for a new label.
If the package has already been shipped and returned back to us, we will contact you and ask if you'd like to pay for another label so we can ship the package again with the proper address.
If the package is already delivered to the wrong address, and it is not returned within 14 business days, you will have to reorder.
No returns or exchanges are accepted unless damaged or incorrect.
All sales are final.
In the case of receiving an incorrect or damaged item please contact us with photos of the damaged product including your order number.
If you have received the wrong item or a missing item, please let us know as soon as possible. If we still have the item on hand we will try our best to replace it for you. If we do not have any left in stock due to sell out, we will try and accommodate you with either another item of your choice or a discount code for your next order.
TERMS OF SERVICE
Please note we keep a record of all e-mails that place an order through our site so we can send you updates about your order and future products via our mailing list. By ordering through our site you are agreeing to being added to this list, and you have the option to opt out/unsubscribe at ANYTIME through any e-mail you receive from us. This list is only used under OHOAT's shop and OHOAT affiliated projects, and will not be given or sold to anyone else.